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Enterprise resource planning (ERP) is a process by which a company (often a manufacturer) manages and integrates the important parts of its business. An ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance and human resources.


Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources



Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving

In CRM (customer relationship management), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes: customer data, customer interaction, access business information, automate sales.

CRM software that allows a business to manage all the organization's interactions with customers and/or potential customers. The CRM typically involves a marketing automation platform, sales tracking software or module, and contact management for customer service and/or technical support.

  • An integrated pre-packaged computer software that lets the organization to manage and control business processes, going on in the organization.
  • A computer software that ensures companies to record every transaction and interaction with the present and prospective customers is CRM.

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